Avoidable Tales of Damage Abound

Recently, one man reported $7,000 worth of damage to his furniture when he entrusted a transportation company to get his things from his old home to his new one. Toronto resident Mike Dawes told Global News how he watched, in horror, as moving company employees lost their hold on his dresser, allowing it to smash onto a concrete set of stairs.

Ask What Insurance Covers

Even more frustrating for the then-24-year-old resident of Toronto, Canada was that he had asked about insurance, been informed that he only needed insurance for his television set, paid $150, and been unable to receive any assistance from the company that completed the move. Others have reported entering into agreements with moving companies to deliver personal items, only to have them held “hostage” in storage facilities for months at a time.

The best moving services in Tallahassee FL, Phoenix AZ, Green Bay WI, and around the country, will visit your home to inspect the goods they are being contracted to deliver, before agreeing to move them, or quoting a price. Receiving more than one quote, as well as insisting that moving companies visit your property, and provide a written estimate, ensures that there won’t be any surprises later. Some companies have been reported to attempt to claim that more goods have been added to a move that what was originally planned in an attempt to up their charges.

Insist On Written Quotations

Also, written estimates should detail whether or not packing is included, and when it is to take place. Mr. Dawes was reported to eventually receive the settlement for his damaged furniture, but, according to the CBC, complaints against moving companies have reportedly been on the rise.

The Canadian broadcaster describes how there are few laws regulating the moving industry, combined with the fact that there is a low barrier to entry in the industry. Board member of the Canadian Association of Movers, Jim Carney, described how just about anyone with some technical “savvy” can put together a website, buy a truck, and pay for commercial insurance. In fact, Carney notes, a truck isn’t even necessary, with shady operators able to simply rent vehicles as needed, meaning that some owners have very little personally invested in a company, the customers it serves, or its employees.

Belongings Held Hostage

Extra charges being added after items have been transported with threats of holding goods until payment is received, as well as demands for cash deposits, are among complaints leveled against some moving companies to the CBC. Complaints with the Better Business Bureau have been on the rise, as well.

Toronto Police shut down a ring of moving companies, in 2010, that threatened to dispose of customers’ belonging if they didn’t submit to outrageous payments. While outright extortion of this nature appears to remain rare, instances of companies holding consumers’ belongings are more common than what most would likely find desirable.